ICT Client Services
Are you passionate about providing quality ICT support in an educational setting? We're hiring for multiple levels of Client Services Support Officers to join our dynamic team!
At Catholic Education Tasmania we are dedicated to providing exceptional ICT services to support student learning outcomes and ensure the smooth operation of our system of schools and offices. We prioritise professional integrity, collaboration, and a commitment to excellence in all aspects of our work.
We invite you to explore the current opportunities within our dynamic ICT support team, each with its own responsibilities and capabilities.
Level 1: Client Services Support Officer
At Level 1, our Support Officers are the frontline responders, addressing routine ICT service needs for both students and staff. From resolving operating system glitches to assisting with audio-visual equipment during school events, our Level 1 officers ensure that day-to-day operations run smoothly. Their responsibilities include maintaining records, deploying ICT equipment, and promoting responsible ICT use among students. Responsible for resolving or escalating ICT service requests from our stakeholders with care and sensitivity.
Level 2: Client Services Support Officer
Moving up to Level 2, our Support Officers delve deeper into technical support, ensuring that all ICT service requests and incidents are promptly resolved or escalated as needed. They work closely with technicians and service areas to prioritise tasks, maintain accurate records in the ITSM tool, and contribute to the development of client service projects. A Certificate III in ICT or equivalent experience is essential at this level, along with a commitment to continuous improvement.
Level 3: Client Services Support Officer
At the highest level, our Support Officers take on a supervisory role, coordinating the delivery of a wide range of ICT services while aligning them with the school's strategic objectives. From establishing procedures for technical support to providing guidance on ICT policy and procedures, Level 3 officers play a crucial role in enhancing operational efficiency, and supporting staff and student learning. Diploma-level qualifications in ICT and significant experience are essential, along with strong leadership and communication skills.
Join Our Team
If you're passionate about supporting student outcomes through innovative ICT solutions, enjoy working with a variety of people, and possess the necessary qualifications and skills, we encourage you to apply today!
Note: All roles require essential credentials such as a Working with Vulnerable People Registration, and a current National Police Criminal History Check. Desirable qualifications and experience may vary depending on the role level.
ICT Client Services Support Officer Application Package
Commonly Asked Questions
Do I have to be Catholic to work in Catholic Education Tasmania?
We welcome employees from a wide variety of faiths and backgrounds for positions within our schools and offices.
Whilst you do not have to be Catholic to work in Catholic education, we do ask that our employees embrace and embody our Catholic beliefs and practices in their day to day work. This commitment is realised through our dedication to serving one another and our school communities, prioritising the well-being of both our staff and students, and fostering meaningful daily interactions with others.
For certain positions however, such as School Principal or Deputy Principal, candidates are required to be Catholic to ensure we can maintain the integrity of our Catholic values within our system of schools.
Should you find that your work in Catholic education inspires you to join the Catholic faith, we can support you on your journey!
What leadership development opportunities are available?
At Catholic Education Tasmania, we live out learning for life by providing ongoing support and professional learning opportunities for our employees.
As a member of our educational community, you will have access to professional learning opportunities designed to deliver targeted professional development to support you in your career.
We believe that every employee should have the opportunity to grow and develop as a person, as an effective team member, and as a future leader. Our Leadership Development program is designed to cater to the specific needs of staff at every stage of their career.
This program is a genuine reflection of our commitment to help grow leaders and to enhance leadership capability in CET at all levels.
Learn more about our Leadership Development Program
Why do I need to have a Registration to Work with Vulnerable People?
Catholic Education Tasmania believes that children and young people have a fundamental right to be respected, nurtured, and cared for, and that every child and young person is entitled to be educated in a safe environment.
All employees within CET are required to hold a current Registration to Work with Vulnerable People so that we can protect the vulnerable members of our community.